Frequently Asked Questions

Quick answers about shipping, returns, earring options, gifts, and care.

Shipping & Orders

Q. How quickly will my order ship?

• Processing: Most orders are processed within 1–3 business days.
• Delivery: Delivery estimates are shown at checkout.

Q. How can I track my order?

• Once your order ships, tracking information will be sent to the email address used at checkout.
• Please allow up to 24–48 hours for carrier tracking updates to appear.
• If you do not see the shipping email, check your spam or junk folder or contact us with your order number.

Q. Do you offer free shipping?

• Free shipping is available on all U.S. orders.
• Shipping rates for other destinations are shown at checkout.

Q. Do you offer expedited shipping?

• Yes. USPS Priority Mail is available for U.S. orders and can be selected at checkout.
• Rates and estimated delivery times are calculated at checkout.
• Please note that our usual processing time of 1–3 business days still applies.

Q. Do you ship internationally?

• International shipping availability depends on the destination.
• Enter your delivery address at checkout to see current availability, rates, and estimated timing.

Q. Can I change or cancel my order?

• Please contact us as soon as possible if you need to change an item, shipping address, or cancel an order.
• Changes or cancellations may not be possible once an order has entered processing or shipped.

Returns & Exchanges

Q. What is your return and exchange policy?

• Request a return or exchange within 90 days of delivery.
• Items must be clean, undamaged, unaltered, and include all original components and packaging.
• You may briefly try earrings on indoors to check the look and fit.
• Items worn outside, worn to an event, or showing signs of extended use are not eligible.
• See our Refund Policy for complete details.

Q. Is U.S. return shipping free?

• Eligible U.S. returns include a prepaid return label at no cost.
• International customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Q. What if my order arrives damaged, defective, or incorrect?

• Please contact us within one week of receiving your order.
• Include your order number and clear photos of the item and packaging.
• We’ll review the issue and help make it right.

Q. Do you offer a warranty?

• Yes. Our jewelry is covered by a 90-day warranty.
• If you experience an issue, please contact us with your order number, the product link or product name, and clear photos.
• We’ll review the details and help with the available resolution.

Earring Options

Q. Can earrings be changed to clip-ons?

• Finding changes, including clip-on options, may be available for select designs.
• Please contact us before ordering.
• Include the product link or product name and the requested change.
• We’ll confirm whether the change is possible for that design.

Q. Do you offer options for sensitive ears?

• Alternative findings may be available for select designs.
• Please contact us before ordering and tell us what you need.
• We’ll confirm the available finding and material options for that design.

Q. Are your earrings hypoallergenic?

• We primarily use earring findings and posts selected with sensitive ears in mind.
• Our earring findings and posts are lead- and cadmium-free. Many are nickel-free, while some may contain small amounts of nickel.
• Some designs also offer metal-free finding options.
• Because materials vary by design, we do not describe every pair as hypoallergenic.
• Please check the material details in each product listing.
• If you have a specific sensitivity or material requirement, please contact us before ordering and include the product link or product name. We’ll confirm the available options for that design.

Q. Can I request a different finding or earring post?

• Please contact us before ordering.
• We’ll confirm which changes are available.
• A finding change may affect the overall length or connecting components.

Q. I lost one earring. Can I order a single replacement?

• Yes. Single replacement earrings are available by request for many designs.
• Please contact us with your order number or the product link or product name. If possible, include a clear photo of the remaining earring.
• For asymmetrical designs, please tell us which side is missing.
• Availability depends on the design and current materials. We’ll confirm availability and send you personalized ordering instructions.

Gifts

Q. Is gift packaging available?

• A gift box is available.
• Complimentary gift message cards are also available at checkout.

Jewelry Care

Q. Are your earrings waterproof?

• No. Our earrings are not waterproof.

Q. How should I care for my earrings?

• Keep earrings dry.
• Avoid water, sweat, perfumes, lotions, and harsh chemicals.
• Remove them before showering, swimming, exercising, or sleeping.
• Gently polish with a soft cloth.
• Store in a cool, dry place or an airtight pouch.

Contact Us

Q. How can I contact Beverly Mint Designs?

• Use our Contact page.
• Include your order number when asking about an existing order.
• We’ll be happy to help.