Frequently Asked Questions
Quick answers about shipping, returns, earring options, gifts, and care.
Shipping & Orders
Q. How quickly will my order ship?
- Processing: Most orders are processed within 1–3 business days.
- Delivery: Delivery estimates are shown at checkout.
Q. How can I track my order?
- Once your order ships, tracking information will be sent to the email address used at checkout.
- Please allow up to 24–48 hours for carrier tracking updates to appear.
- If you do not see the shipping email, check your spam or junk folder or contact us with your order number.
Q. Do you offer free shipping?
- Free shipping is available on all U.S. orders.
- Shipping rates for other destinations are shown at checkout.
Q. Do you offer expedited shipping?
- Yes. USPS Priority Mail is available for U.S. orders and can be selected at checkout.
- Rates and estimated delivery times are calculated at checkout.
- Please note that our usual processing time of 1–3 business days still applies.
Q. Do you ship internationally?
- International shipping availability depends on the destination.
- Enter your delivery address at checkout to see current availability, rates, and estimated timing.
Q. Can I change or cancel my order?
- Please contact us as soon as possible if you need to change an item, shipping address, or cancel an order.
- Changes or cancellations may not be possible once an order has entered processing or shipped.
Returns & Exchanges
Q. What is your return and exchange policy?
- Request a return or exchange within 90 days of delivery.
- Items must be clean, undamaged, unaltered, and include all original components and packaging.
- You may briefly try earrings on indoors to check the look and fit.
- Items worn outside, worn to an event, or showing signs of extended use are not eligible.
- See our Refund Policy for complete details.
Q. Is U.S. return shipping free?
- Eligible U.S. returns include a prepaid return label at no cost.
- International customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
Q. What if my order arrives damaged, defective, or incorrect?
- Please contact us within one week of receiving your order.
- Include your order number and clear photos of the item and packaging.
- We’ll review the issue and help make it right.
Q. Do you offer a warranty?
- Yes. Our jewelry is covered by a 90-day warranty.
- If you experience an issue, please contact us with your order number, the product link or product name, and clear photos.
- We’ll review the details and help with the available resolution.
Earring Options
Q. Can earrings be changed to clip-ons?
- Finding changes, including clip-on options, may be available for select designs.
- Please contact us before ordering.
- Include the product link or product name and the requested change.
- We’ll confirm whether the change is possible for that design.
Q. Do you offer options for sensitive ears?
- Alternative findings may be available for select designs.
- Please contact us before ordering and tell us what you need.
- We’ll confirm the available finding and material options for that design.
Q. Are your earrings hypoallergenic?
- We primarily use earring findings and posts selected with sensitive ears in mind.
- Our earring findings and posts are lead- and cadmium-free. Many are nickel-free, while some may contain small amounts of nickel.
- Some designs also offer metal-free finding options.
- Because materials vary by design, we do not describe every pair as hypoallergenic.
- Please check the material details in each product listing.
- If you have a specific sensitivity or material requirement, please contact us before ordering and include the product link or product name. We’ll confirm the available options for that design.
Q. Can I request a different finding or earring post?
- Please contact us before ordering.
- We’ll confirm which changes are available.
- A finding change may affect the overall length or connecting components.
Q. I lost one earring. Can I order a single replacement?
- Yes. Single replacement earrings are available by request for many designs.
- Please contact us with your order number or the product link or product name. If possible, include a clear photo of the remaining earring.
- For asymmetrical designs, please tell us which side is missing.
- Availability depends on the design and current materials. We’ll confirm availability and send you personalized ordering instructions.
Gifts
Q. Is gift packaging available?
- A gift box is available.
- Complimentary gift message cards are also available at checkout.
Jewelry Care
Q. Are your earrings waterproof?
- No. Our earrings are not waterproof.
Q. How should I care for my earrings?
- Keep earrings dry.
- Avoid water, sweat, perfumes, lotions, and harsh chemicals.
- Remove them before showering, swimming, exercising, or sleeping.
- Gently polish with a soft cloth.
- Store in a cool, dry place or an airtight pouch.
Contact Us
Q. How can I contact Beverly Mint Designs?
- Use our Contact page.
- Include your order number when asking about an existing order.
- We’ll be happy to help.